Support Center

Having problem with Friend Tracking? (Engage App - iOS)

Last Updated: May 29, 2015 10:44AM PDT

Check the following tips:

  1. Make sure to have "Background Refresh App" enabled for Engage App. (iPhone Settings > General > Background App Refresh)
  2. Do not kill the app manually by swiping it up in the multitasking view. (This also disconnects your iPhone from your Recon HUD.)
  3. Try to kill other apps that are not in use while using Engage app. (This will save more battery on your iPhone and prevents unexpected app crashes.)
  4. Make sure location services are turned on. ( iPhone Settings app > Privacy > Location Services.)

Contact Support

support@reconinstruments.com
http://assets0.desk.com/
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