Support Center

The device should be charging, but the red LED doesn't light up

Last Updated: Oct 21, 2015 11:20AM PDT
When your Recon device charges for the first time, or when it charges after being powered off for a long time, the red LED may take up to 30 minutes to light up.

To ensure that your Recon device charges properly, we recommend using the supplied AC adapter and powering off the device before charging.

If you are using a computer to charge your Recon device, please make sure that:
  • The device is connected directly to one of your computer's USB ports (rather than through a hub, keyboard, or other accessory).
  • The computer is powered on and is not in standby mode.
If, after you have followed the instructions above, your Recon device fails to get a full charge after four hours, please contact Recon Customer Support.

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